Projectway, LLC
1759 Hyde St.
San Francisco,
CA 94109
Tel: 415-409-9709
Fax: 208-723-7389
info@projectway.com

   Project Turnaround

Problem: A government agency had been working on implementing budgeting software for 6 months with little progress. The software vendor was unable to make the customizations requested by the customer due to lack of technical knowledge and resources.

Solution: Projectway evaluated the situation and helped the customer prioritize their needs. Realistic goals were set and a detailed schedule was built. Expectations were consistently managed. Projectway technical consultants identified solutions to roadblocks and successfully completed the needed technical changes.

Results: The customer was able to continue with the implementation as planned and software vendor relations were significantly improved.

   Software Installation Handicaps Sales Force

Problem: An eCommerce software vendor was severely handicapped due to the installation complexity of their own products. The sales force was unable to get its multiple product offerings successfully working on a single demonstration system. This was limiting the sales force's ability to perform live demonstrations to potential and current customers and prohibited the deployment of 40+ Tadpole Solaris laptops (costing $17,000 a piece) purchased as demonstration systems.

Solution: Using superior trouble shooting skills we identified the problems and developed workaround solutions to make all products work on a single system. In addition, detailed processes were designed and implemented for administrating and deploying the Tadpole systems. The software vendor sales support organization was thoroughly trained in the administration processes.

Results: The sales force was able to do its job by showing a full demonstration of the vendor's solutions to potential and existing customers. The expensive idle Tadpole-Solaris demonstration systems were successfully deployed. Additionally, the vendor was able to copy the solution and apply it to the Windows 2000 based demonstration systems.

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